1. Information We Collect
We collect information you provide directly:
- Account information: name, email address, phone number, company name
- Payment information processed securely via M-Pesa
- Message content and delivery metadata (sender ID, recipient numbers, timestamps)
- Usage data: API calls, campaign activity, login history
2. How We Use Your Information
We use the information to:
- Provide, operate, and improve the Service
- Process payments and manage your SMS credit balance
- Send transactional emails (OTP codes, invoices, system notifications)
- Comply with legal obligations and respond to lawful requests
- Detect and prevent fraud or abuse
3. Message Content
The content of SMS messages you send through the Service is processed solely for delivery purposes. We do not sell or share message content with third parties except as required to deliver messages via mobile network operators.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Mobile network operators (Safaricom, Airtel, Telkom) to deliver messages
- Payment processors (Safaricom M-Pesa) to process transactions
- Service providers acting on our behalf (hosting, email delivery)
- Law enforcement when required by applicable law
5. Data Retention
We retain account data for as long as your account is active. Message records are retained for 90 days by default for delivery reporting purposes. You may request deletion of your data by contacting support.
6. Security
We implement industry-standard security measures including encryption in transit (TLS), hashed password storage, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Your Rights
Under applicable Kenyan data protection law, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at the address below.
8. Cookies
We use a single httpOnly session cookie (mbs_token) to maintain your authenticated session. No third-party tracking cookies are used.
9. Contact
For privacy inquiries or data requests, contact our Data Protection Officer at [email protected].